During days when the country faces major challenges and the heavy shadow of crisis looms over many activities, NexaLife, by adopting a responsible and deeply committed approach, not only kept the light of its services burning but also secured safety and peace for its employees and residents through targeted actions. This article offers a comprehensive look at NexaLife’s valuable and all-encompassing efforts during the crisis.
Continuity of operations; unwavering commitment
- Keeping the sustainability of operations in crisis conditions is NexaLife’s top priority.
- Continuous field presence: Our operations teams conduct daily visits to buildings in service to ensure proper service delivery and safety. This physical presence is a symbol of our commitment to providing uninterrupted services.
- 24/7 service: In contexts where many businesses have limited or halted their activities, NexaLife, with its 24-hour services, has become a mainstay for delivering essential services.
Comprehensive support: from basic needs to organizational spirit
- Support for employees and residents is the cornerstone of our actions during this period.
- Targeted financial support:
- The 1404 Year-End Bonus was disbursed at the onset of hostilities, a measure to ease family financial burdens.
- A 5 million toman advance payment on the first day of the war (14 Esfand 1404) served as a rapid response to urgent and unforeseen needs.
- Meeting basic needs:
- Procuring groceries for night guards underscored the importance of the welfare and security of our hardworking staff.
- Allocating cash to building managers enabled swift and effective cost management and problem resolution.
- Health and well-being:
- Providing wartime first-aid kits was a step toward preparedness for emergencies and safeguarding health.
- “Happy Call” sessions were held bi-daily, offering residents an opportunity to share well-being updates and ensuring their mental and physical health.
- Organizational flexibility:
- The possibility of reduced reception areas and lobby presence reflects understanding of individual staff circumstances and supports workplace flexibility.
Elevating processes and strengthening organizational empathy
- Beyond supportive actions, the focus on improving processes and strengthening team spirit was also among our key objectives.
- Organization and monitoring:
- Preparing checklists and delivering them to the PMO department has facilitated more precise monitoring of activities and improved execution processes.
- Implementing the Five S methodology:
- The adoption of the Five S approach has aided in organizing the workspace and increasing productivity.
- The Five S methodology is a Japanese approach to organizing and tidying the workplace, comprising Sort, Set in Order, Shine, Standardize, and Sustain. This has helped us maintain a more efficient and orderly environment and keep our focus on core tasks.
- Strengthening morale and focus:
- Creating and completing group puzzle activities served as a creative means to boost morale, enhance concentration, and reduce cognitive stress related to crisis conditions, until the challenges are resolved.
NexaLife, your enduring partner through crises
The actions described are but a portion of NexaLife’s deep commitment to social responsibility and a people-centered approach under all circumstances. We believe that empathy, responsiveness, and attention to fundamental needs are the foundational pillars of resilience and successful navigation through crises.
